Due to the slowdown in shipping/delivery by Canada Post, longer delays are expected for all orders in Canada, the United States and internationally. Thank you for your understanding!

Exchange and Refund


EXCHANGE 

There are no exchanges for digital products, all sales are final.

We do not exchange physical products (CD's, LP's and cassettes). However, in the event that a product is damaged or defective, Bonsound will replace it. You can send an email to support@bonsound.com with your order number and a description of the problem, we will make sure to solve the problem.

We offer exchanges of the same apparel product if quantities allow it. You have 30 days and you must return the items unused and in the same condition that you received them.

Please note that the return of the exchanged products will be at the customer's expense.

REFUND

There are no refunds for digital products, all sales are final.

To cancel or have a refund of an order please contact us as soon as possible by sending an email to support@bonsound.com with your order number and a description of the problem.  

In case of the unavailability of a product due to an inventory error, we will contact you and will offer you a similar item or a refund. 


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